Terms

Last updated: November 2026

How a gift request works

When you tell us what to send, we reply on WhatsApp with options and agree with you the gift, the total price (the gift, delivery and our service fee) and the delivery date. Nothing is charged until you've agreed. Prices are in Pakistani rupees; you pay any bank or transfer fees on your side.

Payment

Your gift is confirmed when we've received and verified your payment. We then buy or prepare it and deliver it on the agreed date, with your message written on a card.

Delivery

We deliver to the address you give us. If the recipient can't be reached or the address is wrong, we'll contact you to arrange another attempt, which may cost extra. Fresh gifts that can't be delivered after reasonable attempts can't be refunded.

Substitutions

If the gift we agreed isn't available, we'll offer you something of equal or higher value and similar style, a later date, or a full refund. Hand-made and fresh gifts can vary slightly from photos.

Cancellations and refunds

You can cancel for a full refund before we buy or start preparing your gift. After that, gifts bought from other shops follow that shop's own return rules, and made-to-order gifts can't be cancelled. If a gift arrives damaged or isn't what we agreed, tell us within 24 hours with a photo and we'll replace it or refund you. Refunds go back the way you paid, minus any transfer fees.